FAQ & Store Policies

Where is the store based?
Brooklyn, NY

I Have A Question Not Answered Below, Who Can I Talk To?
Please email toughtimesco@gmail.com for any inquiries.
Thank you!

How long will it take to receive my order?
We ship as often as possible and always within 7 business days (not including weekends) of your payment process. During busy periods such as new product releases, our ship times may increase to 14 days.

USPS First-Class (domestic) with tracking takes about 3-4 business days.
USPS Priority (domestic) with tracking takes about 2-3 business days.
International orders ship via USPS First-Class International with delivery confirmation (2-8 weeks, varies due to location).

*Pre-order items ship out within 30 days of your order date. If your order contains a pre-order item along with in-stock items it will be put on hold until the pre-order items are in stock*

What is your shipping policy?
IF YOUR PACKAGE IS MISSING OR IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT:

Before emailing us about your shipping issue, please contact USPS or your local post office first and open a missing package case! Often times the package is missing or marked as delivered because it is being returned to sender! Usually a delivery attempt was made but they were not able to leave the package! Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further! Thank you so much!

Once your order is shipped, please allow 24-48 hours for USPS tracking to update. If a shipping issue such as delay or loss occurs please notify us and call your local post office for more information.

Please send contact us through the web form regarding any shipping issues or questions. We are glad to help!

International Customers (Outside of United States):
Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you) responsible for these fees.

UK Buyers Specifically: Anything worth more than £15 which is imported to the UK from a non-EU country is subject to VAT at 20% of the item value, plus an additional £8 handling fee. You will likely be required to pay this upon receipt of your package. This hefty tax is imposed by your government. We have absolutely nothing to do with it, nor are we responsible for paying it. We are also not able to mark your item as “gift” or mark it at a lower value, as that would be considered fraud. Please take this into consideration when making your purchase.

Limited International Shipping without Tracking
PLEASE NOTE: When selecting USPS international shipping without tracking, Tough Times Press is not responsible for any packages that are damaged, lost or misplaced in transit. We apologize and please consider it a "ship at your own risk" option.

What is this store's return and exchange policy?
We do not accept refunds or returns on any orders. All sales are final. If your product is damaged during shipping, please contact toughtimesco@gmail.com within twelve (12) business days to request an exchange. Should you have any questions regarding this policy, please contact toughtimesco@gmail.com before submitting your order.

What happens if my package is returned because of an address issue?
If your package is returned to us because of an incorrect or incomplete address, we will be happy to reship for you. Please note you will have to pay to reship the package.

Tough Times is not responsible for incomplete or incorrect addresses provided by customers. It is the customer's responsibility to ensure they are providing the correct information upon purchase.

What if I accidentally provided the wrong address or an incorrect one?
If you have placed your order but realized you provided an incorrect address or missed address info, please contact us right away. We can update your order within 24 hours.

Do you accept orders placed outside of the US?
We sure do! We ship out First Class International with a delivery confirmation number. Please specify if you would like to upgrade shipping.

How do Pre-Orders work?
A pre-order sale is like a reservation. We ship out pre-order items within 30 days of receiving orders.

If you made an order with in-stock items and a preorder item, we will ship the whole package once we receive the preorder item.

What does your store do with my personal info?
When purchasing an item from our website, we collect the personal information you provide such as your name, address and email address. With your permission, we may send you emails about our store, new products and other updates.

Information Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Other Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Age Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to these FAQ & POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Pins are Sharp!
BE CAREFUL WHEN APPLYING THEM OR USING THEM.

What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or email us at: hello@toughtimes.co